How do I reset my Defender HD Account password?
If you've created an account to view DefenderHD online and you don't remember the password used, follow the steps below to retrieve the password:
Select “Forgot Password”.
The forgot password page will ask for the email address used to create the account.
Enter your email address. If the email address is associated with an account, a password reset email will be sent.
Click the link in the email to open the browser window.
Enter a new password and confirm the password.
**The password must contain letters and numbers only and is case sensitive.
This article applies only to model numbers starting with HD and refers to your online account, not your device password.
For SN, 11000 and 21000 series DVRs please see How do I reset my password?