Why did my credit card decline?
Some of the reasons a card may be declined at checkout are:
Declined by Fraud Setting – please confirm that your billing and shipping addresses match, and that your credit card number, expiration date, and name were entered correctly. If you wish to ship to an address other than your billing address, please select the PayPal or Amazon Pay payment methods at checkout.
Declined: 15005-This Transaction Cannot Be Processed – the charge is being declined by the financial institution due to errors such as insufficient funds or international payment processing. Payments are processed on a Canadian server, and your financial institution may hold the charge as it can be considered international if you are outside of Canada. Please contact your financial institution to have the hold lifted and try placing your order again.
If you require assistance with placing an order, please call us at 1-866-946-7828.