Attention Valued Guard Customers: We are aware that our Defender Guard App is experiencing intermittent issues. We sincerely apologize for any disruptions in viewing your cameras however, be assured our team is actively looking into this and we expect a resolution shortly. Please continue to check your App for updates. Thank you for your understanding, Defender Customer Experience Team.
  1. Defender Cameras
  2. 21000 Series
  3. 2100 Series Videos

Menu

Articles in this section

21000 Series | How to open ports for your 21000 and SN Series Defender Security System for Smartphone Viewing

In this video, we will take you through the process of networking your Defender DVR.
These steps are applicable to DVR model numbers starting with 21 such as the 21065, or the SN502 and SN301 Models.

To see these systems online, you will need to first confirm the local address is valid.

  • Open the main menu
  • Log in using your DVR password if asked
  • Select Network

The settings that appear may vary. Any zeros in front of the number should not be written down for later steps. For example, 192.168.010.011 will be 192.168.010.011.
The important settings to take note of are:

  • Type: DHCP
  • IP address: The DVR’s address on your local network, if it shows 192.168.1.100, you may need to check your network connection.
  • HTTP or Web Port: This could be 5000, 80, 8080 or 8000.
  • Media or Client Port: For use in the Netviewer software and ClearVu Smartphone app, this will be 9000
  • Mobile Port: For smartphone viewing using the ASee application, this will be 18004.
  • Gateway: The address of your router on the local network.

On a computer on the same network, visit www.canyouseeme.org. Check the port numbers mentioned, if open, port forwarding has already been completed and no further work is needed. Take note of the IP address on this website, it will allow you to access the DVR outside your network in the Netviewer software or Internet Explorer.

With the information from the DVR Network Menu written down, contact your internet service provider and request assistance with port forwarding. You will need to open the ports found on the Network menu.

If asked, the TCP and UDP settings should both be selected when port forwarding in the router.

If your Internet Service Provider does not offer this service, you will need to open the ports manually. Guides for a range of routers can be found on PortForward.com.

If you receive a pop-up ad, close it using the X in the top right corner of the website.

Any guide you select for your router make and model will show you how to enter the ports for forwarding. You need to ensure the ports you wrote down from the network menu are the ones being forwarded in the router.

Once you enter the ports with the local IP address of the DVR and save your settings.

Visit canyouseeme.org again and check the ports.

If they appear closed, you will need to check the information entered in the router.

 

 

Related articles