Attention Valued Guard Customers: We are aware that our Defender Guard App is experiencing intermittent issues. We sincerely apologize for any disruptions in viewing your cameras however, be assured our team is actively looking into this and we expect a resolution shortly. Please continue to check your App for updates. Thank you for your understanding, Defender Customer Experience Team.
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Guard | What to do if your camera does not have Power

Complete the following steps to identify the root cause and resolve the issue.  Whenever a connection is restored, you may stop following the troubleshooting steps.

 

If your camera does not have a red or green light, please follow the steps below.

1. Ensure all connections are tight, from the camera to the power supply, any extension cables, and from the power supply to the outlet.

2. Test on another outlet.

3. If you have a second Guard camera, swap the power supply to test if power is restored to the camera.

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